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Paid Plans Terms & Conditions

These Paid Plans Terms & Conditions ("Paid Terms") govern Customer’s purchase of and access to OneMore Secure’s paid Supplier+ and Premium plans for its software-as-a-service solution for supply chain security (the "Service").

These Paid Terms apply when Customer purchases, renews, upgrades to, or otherwise uses a paid plan, whether through an order form, online purchase flow, agreements, or other ordering document accepted by the parties ("Order Form"). By accepting these Paid Terms, the person accepting them represents and warrants that it has authority to bind the relevant entity ("Customer").

OneMore Secure AB, registration number 559389-1764, VAT number SE559389176401, is headquartered in Stockholm, Sweden ("OneMore Secure", "OMS", "we", "us", or "our"). Contact: info@onemoresecure.com 

Last updated: 2026-03-01

Version: 2.1

1. Definitions and order of precedence

In these Paid Terms:

  •  "Plan" means the paid subscription tier purchased by Customer, being Supplier+ or Premium.

  • "Plan Details" means the commercial and service details applicable to the purchased Plan, including plan name, subscription term, fees, billing period, limits, support level, and any special terms stated in the Order Form, pricing page, or Documentation.

  • "Authorised User" means an employee, contractor, or other individual authorised by Customer to use the Service on Customer’s behalf.

  • "Client Data" means data, content, configurations, customer information, responses, files, and other materials submitted to or stored in the Service by or for Customer.

  • "Documentation" means usage instructions, help materials, product descriptions, support descriptions, and other documentation made available by OMS for the Service.

  • "DPA" means OMS’s data processing agreement, if and to the extent applicable.

  • "Aggregated Anonymous Data" means data derived from use of the Service that has been aggregated and irreversibly anonymised so that it does not identify Customer, any Authorised User, or any natural person.

If there is a conflict, the following order of precedence applies: (1) a signed Order Form or negotiated addendum; (2) the DPA; (3) these Paid Terms; and (4) the Documentation or in-product plan description.

2. The Service and licence

Subject to these Paid Terms and payment of applicable fees, OMS grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the subscription term to access and use the purchased Plan for Customer’s internal business purposes.

The features, usage limits, support level, and other characteristics of Supplier+ and Premium are those set out in the applicable Plan Details. OMS may improve, update, or otherwise modify the Service from time to time.

OMS may change the Service to improve it, maintain security, comply with law, or respond to technology changes. If OMS makes a change that materially reduces core functionality of Customer’s paid Plan during an active subscription term, OMS will use reasonable efforts to provide advance notice and Customer’s available remedies shall be those expressly set out in these Paid Terms, the Order Form, or mandatory law.

3. Support, onboarding, and availability

The support level included in Customer’s subscription is the level stated in the applicable Plan Details.

Unless expressly included in the Order Form or Plan Details, the subscription does not include implementation services, customised onboarding, training sessions, managed services, or service level credits.

OMS aims to maintain a reliable and secure service environment. Any specific uptime commitment, response target, or service level applies only if expressly stated in the applicable Order Form or Plan Details.

4. Account responsibility and acceptable use

Customer is responsible for:

  • designating and managing its Authorised Users and their access rights;

  • maintaining the confidentiality of usernames, passwords, and other access credentials;

  • ensuring that all use of the Service under Customer’s accounts complies with applicable law and these Paid Terms; and

  • the acts and omissions of its Authorised Users as if they were Customer’s own.

Customer shall ensure its Authorised Users are appropriately informed and trained to use the Service responsibly.

Customer must not, and must not permit any third party to:

  • interfere with or disrupt the Service or related systems;

  • attempt to gain unauthorised access to the Service or non-public areas of the Service;

  • reverse engineer, decompile, disassemble, copy, or create derivative works of the Service except to the extent such restriction is prohibited by applicable law;

  • use the Service to transmit unlawful, infringing, defamatory, malicious, or deceptive material;

  • use the Service in a way that violates export controls, sanctions, anti-bribery laws, or other applicable legal requirements; or

  • use the Service to build, benchmark, or train a competing product except to the extent permitted by mandatory law.

5. Client Data, security and privacy

5.1 Client Data and Pooled Intelligence. 

As between the parties, Customer retains all rights in and to Client Data.

Customer grants OMS a non-exclusive right to host, process, analyse, transmit, and otherwise use Client Data as necessary to provide the Service, including to generate customer-specific insights, reports, dashboards, scores, benchmarks, and other outputs for Customer.

OMS may also generate, use, and disclose aggregated, statistical, and irreversibly de-identified data derived from Client Data, including in combination with data from other customers, suppliers, and sources, for benchmarking, pooled intelligence, security insights, risk modelling, analytics, research, reporting, and improvement of the Service, provided that such data does not identify Customer, its suppliers, any individual, or any other identifiable entity, and cannot reasonably be used to do so. 

OMS shall not sell Client Data in identifiable form, use Client Data for third-party advertising, or disclose Client Data in identifiable form to other customers or third parties except as necessary to provide the Service, as instructed by Customer, or as required by applicable law.

OneMore Secure will not identify Customer, Customer’s suppliers, or Customer-specific risk posture in any cross-customer benchmark, pooled intelligence output, or industry report unless expressly agreed in writing.

5.2 Security

OMS shall maintain appropriate technical and organisational measures designed to protect Client Data against unauthorised access, loss, destruction, alteration, or disclosure, taking into account the nature of the Service and the risks involved. All data is encrypted at transit and at rest. Here is our security measures.

5.3 Privacy

OMS handle personal data limited to "Business card information" such as name and business e-mail address. We protect those personal data according to GDPR requirements.

To the extent we process personal data on your behalf, we do so under our Data Processing Agreement (DPA) and Privacy Notice. The DPA is incorporated by reference if applicable.

6. Fees, billing, taxes, and renewals

Customer shall pay the fees stated in the applicable Order Form or Plan Details.

All fees are stated exclusive of VAT and other similar taxes, duties, and levies, which Customer shall pay in addition where applicable, except for taxes based on OMS’s net income.

If payment is overdue, OMS may suspend access to the Service upon reasonable notice until payment is made. OMS may charge statutory interest and reasonable collection costs to the extent permitted by applicable law.

OMS may adjust fees for renewal terms by giving reasonable prior notice before the renewal date.

7. Intellectual property

OMS and its licensors retain all right, title, and interest in and to the Service, Documentation, underlying software, designs, workflows, know-how, and all related intellectual property rights.

Except for the limited access right expressly granted in these Paid Terms, no rights are granted to Customer by implication, estoppel, or otherwise.

If Customer provides feedback, suggestions, or ideas relating to the Service, OMS may use them without restriction and without any obligation to Customer, provided OMS does not publicly identify Customer as the source without consent.

8. Confidentiality

Each party receiving Confidential Information from the other party shall protect it using at least reasonable skill and care and no less than the degree of care it uses to protect its own confidential information of a similar nature.

The receiving party may use the other party’s Confidential Information only as necessary to exercise its rights or perform its obligations under these Paid Terms.

Confidential Information does not include information that the receiving party can demonstrate: (a) is or becomes public through no breach of these Paid Terms; (b) was lawfully known to the receiving party without restriction before disclosure; (c) is lawfully received from a third party without restriction; or (d) is independently developed without use of the disclosing party’s Confidential Information.

A party may disclose Confidential Information where required by law, regulation, court order, or competent authority, provided that, where legally permitted, it gives prior notice to the other party.

9. Warranties and disclaimers

OMS warrants that the Service will in all material respects perform substantially in accordance with the applicable Documentation when used in accordance with these Paid Terms and the Documentation.

Customer’s exclusive remedy and OMS’s sole obligation for breach of the warranty in the preceding paragraph shall be, at OMS’s option, to use commercially reasonable efforts to correct the non-conformity or to terminate the affected subscription.

Except as expressly stated in these Paid Terms, the Service is provided on an "as is" and "as available" basis, and OMS disclaims all other warranties, conditions, and representations, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Customer is responsible for evaluating whether the Service is appropriate for its intended use and for decisions taken based on outputs, reports, recommendations, or other information generated through the Service.

10. Liability

To the maximum extent permitted by applicable law, neither party is liable to the other for any indirect, incidental, special, punitive, or consequential damages, or for loss of profits, revenue, goodwill, business opportunity, anticipated savings, or data, arising out of or in connection with these Paid Terms.

To the maximum extent permitted by applicable law, OMS’s aggregate liability arising out of or in connection with these Paid Terms or the Service shall not exceed an amount equal to the fees paid or payable by Customer for the Service during the twelve (12) months immediately preceding the event giving rise to the claim.

The exclusions and limitation in this Clause 10 do not apply to liability arising from wilful misconduct, gross negligence, breach of confidentiality, infringement of the other party’s intellectual property rights, or liability that cannot be limited under applicable law.

11. Suspension, termination, and deletion

OMS may suspend Customer’s or any Authorised User’s access to the Service immediately if OMS reasonably believes that: (a) there is a security threat, abuse, or unlawful use; (b) suspension is necessary to protect the Service, OMS, other customers, or third parties; or (c) Customer has failed to pay undisputed fees when due and remains in default after reasonable notice.

Either party may terminate these Paid Terms or the applicable Order Form for material breach if the breach remains uncured thirty (30) days after written notice. Either party may terminate immediately if the other party becomes insolvent, enters liquidation, or is subject to a similar insolvency event to the extent permitted by applicable law.

Customer may elect not to renew a subscription in accordance with Clause 6. Unless otherwise expressly stated in the Order Form, termination for convenience by Customer during a committed subscription term does not entitle Customer to a refund of prepaid fees.

Upon termination or expiry, Customer’s right to use the Service ends. Subject to applicable law and OMS’s standard backup and retention practices, OMS shall delete or irreversibly anonymise Client Data within sixty (60) days after termination unless the parties agree on a different data retrieval or exit period in writing.

Clauses which by their nature are intended to survive termination, including Clauses 5 to 12 and 14, survive termination.

12. Publicity

Unless Customer has opted out in writing, OMS may identify Customer by name and logo as a customer in OMS’s website materials, presentations, and ordinary customer lists. OMS shall not publish a case study, testimonial, or press release naming Customer without Customer’s prior written approval.

13. General

Neither party may assign these Paid Terms without the other party’s prior written consent, except that OMS may assign these Paid Terms to an affiliate or in connection with a merger, acquisition, corporate reorganisation, or sale of substantially all of its relevant business or assets.

Neither party is liable for delay or failure to perform caused by circumstances beyond its reasonable control, provided that the affected party uses reasonable efforts to mitigate the effects.

Any notices under these Paid Terms shall be given by email or other written means reasonably designated by the receiving party and shall be deemed received when sent, unless the sender receives a delivery failure notice.

If any provision of these Paid Terms is held unenforceable, the remaining provisions remain in full force and effect.

These Paid Terms, together with the applicable Order Form, Plan Details, and any DPA, constitute the entire agreement between the parties regarding the paid Service and supersede prior discussions relating to the same subject matter.

14. Governing law and disputes

These Paid Terms are governed by Swedish law, without regard to its conflict of laws principles.

Any dispute arising out of or in connection with these Paid Terms shall be finally settled by the Swedish general courts, with Stockholm District Court as the court of first instance.

15. Plan schedules

Supplier+ and Premium may have different support levels, feature sets, implementation options, user limits, usage thresholds, commercial terms, and optional service commitments. Those differences should be set out in the applicable Plan Details or Order Form.